Information and Store Policies
RETROGRADE GAMING AND COLLECTIBLES IS LOCATED AT
500 Garden City Dr, Suite 6F
Monroeville, PA 15146
HOURS
Our Store Hours are:Monday-Tuesday
By Appointment Only
Weds-Saturday
3PM to 9PM
Sunday
3PM to 7PM
CONTACT INFORMATION
Phone: (412) 423-8252
Email: info@retrogradecollectibles.com
CUSTOMER SERVICE POLICY
Contact us at any time, either through the above methods, or via our social media sites. We'll respond as quickly as possible. That said- we value the mental health and the safety of our crew. If you're frustrated about something, we totally understand and will do anything in our power to remedy it. But if that frustration takes a turn towards hostility towards the employee(s), they've been instructed to disconnect the call immediately.
RETURN POLICY
In the instance of defective products, we will offer an exchange within fourteen (14) days of receiving the product. Aside from defective products, we do not offer returns.
Please test your item immediately upon receipt to ensure its function and condition. Failure to reach out to us within fourteen (14) days of RECEIVING the product will forfeit the exchange policy. These exchanges will be issued as store credit, and only upon the issuing of 1) a return shipping label and 2) receipt of the returned item at the office.
A majority of the products we carry are one-off and/or pre-owned, and we are not able to issue refunds. We will do our best to remedy the situation but are not always able.
Please contact us immediately upon discovering an issue. We're an extremely small company with a fairly limited capacity to solve certain issues, and we have to enforce this policy to ensure our continued operation.
TRADE-IN AND BUYING POLICY
All customers looking to trade in or sell any items will be required to provide a valid ID and phone number. We assess current sale value, and make an offer based on the current sales data. Quotes and offers will not be honored if a customer leaves the store and returns, and the items in question will need to be re-appraised.
We will not make any offers or give any quotes on products via email, social media, text, or any other method. Products MUST be in the store (or appraisable by us directly, such as in a storage unit or home, or at a convention) before we're willing to make an offer. If you send us an auction-site listing of your product, or a collection list on a game valuation website, we will likely not buy the items from you- as these sites and situations create an expectation of value that isn't always accurate to the current market data.
Payouts will be made via Cash (discretionary, as there is generally less than $100 in cash in the store at a time) or via PayPal if that cash value threshold is exceeded or if the value of the trade exceeds available cash-on-hand.
We reserve the right to offer an alternative payout option at our discretion (such as CashApp, Venmo, etc) but will most often MANDATE Cash or PayPal for Business Record-Keeping Requirements. As a general rule, we do not offer store credit for trade-ins. We may opt to, upon request, and only at our discretion.
SHIPPING POLICY
Free Shipping Promotion:
All items will be shipped from our store/warehouse within 1-2 business days of order placement, except in some rare cases like warehouse inventories. This item will be shipped Standard or Economy. Here's the reason: we're happy to try and get you the best deal we can, but it still costs us money to send. We may send a TTRPG book or record via media mail if you opt for free shipping. It saves us money, and let's us pay the crew that works here.
The free shipping policy currently applies to all products, excluding board games, shipped throughout the continental United States and on subtotals over $40.00. This is 100% due to the weight of some of these board games. We apologize for the inconvenience.
We're working on expanding the program as we improve our logistical backend.
This policy may be amended in the future, but hopefully only in a situation when we can make it an even better deal. Our product pricing will hopefully make it worth your time to ship from us, regardless of the slightly increased expense.
We generally ship USPS, and of course right as we're in the process of launching our website front-end, they changed some details on us and we're working on improving it before we begin. You're more than welcome to contact us for information/explanation.
On packing materials:
We believe in doing as little harm as possible and that a box is a box. And that a box is good to place things in. While we do stock several varieties of brand new boxes in order to maximize the ideal fit for the safety of the product(s) you've ordered, we believe that if we have a recycled box that fits the bill with a small tape-rip or old-label residue on it, it's still going to be perfectly useable.
It may be aesthetically less-than-ideal, but given the number of boxes that major retailers send out- we'd rather not add any more mess to the ballooning waste of the world. And there is no recycling more efficient than a recycled item that needs ZERO processing/reconstruction to make it suit a purpose again.
On tracking information and order times:
All items will be shipped from our store/warehouse within 1-2 business days of order placement, except in rare occasions where we'll announce it on a banner at the top of the store) or over holidays where we're unable to hand them off to the shipping service.
Beyond that, we value the work-life balance of our crew, and their mental health- and we will emphasize time-off and not overworking anyone. Major retailers have created an expectation of convenience- and while we love to offer convenience and the best possible customer service, we are not employing hundreds of thousands. It's like 2-3 of us, max, at any time here and we're doing our best.
Receiving tracking information does not guarantee that the item has been handed off to the shipping service, as their pickups are occasionally sporadic. Please contact us if there is any issue with the status of your shipment not updating within 48 hours of receiving the tracking number.