Policies & Information

Retrograde Collectibles is located at:

500 Garden City Dr, Suite 6F
Monroeville, PA 15146

Contact Information

Phone: (412) 423-8252
Email: info@retrogradecollectibles.com 

Return Policy

In the instance of defective products, we will offer an exchange within fourteen (14) days of receiving the product. Aside from defective products, we do not offer returns.

Please test your item immediately upon receipt to ensure its function and condition. Failure to reach out to us within fourteen (14) days of RECEIVING the product will forfeit the exchange policy.

Please contact us immediately upon discovering an issue. We're an extremely small company with a fairly limited capacity to solve certain issues, and we have to enforce this policy to ensure our continued operation.

Trade-In Policy

All customers looking to trade in or sell any items will be required to provide a valid ID and phone number. We assess current sale value, and make an offer based on the current sales data. Quotes and offers will not be honored if a customer leaves the store and returns, and the items in question will need to be re-appraised. 

We will not make any offers or give any quotes on products via email, social media, text, or any other method. Products MUST be in the store (or appraisable by us directly, such as in a storage unit or home, or at a convention) before we're willing to make an offer. If you send us an auction-site listing of your product, or a collection list on a game valuation website, we will likely not buy the items from you- as these sites and situations create an expectation of value that isn't always accurate to the current market data.

Payouts will be made via Cash (discretionary, as there is generally less than $100 in cash in the store at a time) or via PayPal if that cash value threshold is exceeded or if the value of the trade exceeds available cash-on-hand.

We reserve the right to offer an alternative payout option at our discretion (such as CashApp, Venmo, etc) but will most often MANDATE Cash or PayPal for Business Record-Keeping Requirements. As a general rule, we do not offer store credit for trade-ins. We may opt to, upon request, and only at our discretion.